Privacy policy

Last Updated: September 26, 2026

This Privacy Policy describes how ELARION TRADE GROUP LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, purchase our products, contact us, or otherwise use our services.

Our company information lists the Principal Office as 22483 HICKORY LN, BULLARD, TX 75757, United States.

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By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Information You Provide

This may include:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account information
  • Order and transaction information
  • Products purchased
  • Return, refund, exchange, and warranty information
  • Customer service communications
  • Reviews, feedback, photos, videos, or other information you voluntarily provide

Payment Information

When you make a purchase, payment information may be processed by our ecommerce platform and third-party payment providers.

Depending on your selected payment method, this may include payment card details, billing information, and other payment-related information.

We generally do not directly store complete credit or debit card numbers.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Device identifiers
  • Referring URLs
  • Pages viewed
  • Date and time of visits
  • Shopping and checkout activity
  • Website interactions
  • Cookie and similar technology information

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and tracking updates
  • Provide customer service and product support
  • Process returns, refunds, and exchanges
  • Provide warranty and after-sales support
  • Respond to questions and requests
  • Maintain and improve our website and services
  • Personalize your shopping experience
  • Detect and prevent fraud or unauthorized transactions
  • Protect our customers, website, and business
  • Maintain transaction and business records
  • Comply with applicable legal obligations
  • Analyze website and business performance
  • Measure marketing and advertising effectiveness
  • Send marketing communications where permitted by applicable law

Where required by law, we will obtain appropriate consent before processing personal information for certain purposes.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

  • Provide essential website functionality
  • Remember your preferences
  • Maintain your shopping cart
  • Understand how visitors interact with our website
  • Analyze website traffic and performance
  • Detect and prevent fraudulent activity
  • Measure advertising effectiveness
  • Provide relevant advertising where permitted

Depending on your location, you may be able to manage certain cookies through a cookie preference tool on our website or through your browser settings.

Disabling certain cookies may affect website functionality.

4. How We Share Personal Information

We may disclose personal information to service providers and other third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Ecommerce platform providers
  • Payment processors
  • Warehouses and fulfillment providers
  • Shipping carriers
  • Customer service providers
  • Website hosting and technology providers
  • Analytics providers
  • Advertising and marketing providers
  • Fraud prevention and security providers
  • Professional advisers
  • Government authorities where disclosure is required by applicable law

For example, we may provide your name, shipping address, telephone number, and necessary order information to fulfillment providers and shipping carriers so that your order can be delivered.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

5. Ecommerce and Payment Services

Our online store may use Shopify and other third-party ecommerce technologies to provide storefront functionality, checkout, payment processing, order management, fraud prevention, security, analytics, and related services.

These providers may process personal information on our behalf or for their own permitted purposes in accordance with their applicable privacy practices.

6. Shipping and Fulfillment

To process and deliver orders, we may provide necessary personal information to warehouses, fulfillment providers, and shipping carriers.

This information may include:

  • Name
  • Shipping address
  • Telephone number
  • Email address where necessary
  • Products ordered
  • Order information
  • Tracking and delivery information

This information is used to fulfill, ship, track, and deliver orders and resolve delivery-related issues.

7. Returns, Refunds and Customer Support

If you contact us regarding a return, refund, exchange, warranty request, damaged product, or another product issue, we may collect information necessary to evaluate and resolve your request.

This may include your order number, contact information, photographs or videos, product information, shipping information, and communications with our customer service team.

8. Marketing Communications

Where permitted by applicable law, we may send you communications regarding products, promotions, special offers, or other updates.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in the communication.

Even if you unsubscribe from marketing communications, we may continue to send necessary non-promotional communications relating to orders, payments, shipping, returns, refunds, warranty requests, customer service, or security matters.

9. Advertising and Analytics

We may use analytics and advertising services to understand how visitors interact with our website, improve our services, and measure advertising effectiveness.

Depending on the technologies enabled on our website, these providers may use cookies, pixels, or similar technologies to collect information about interactions with our website.

Where required by applicable law, appropriate consent or opt-out mechanisms will be provided.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information
  • Our relationship with you
  • Order and transaction record requirements
  • Customer service and warranty requirements
  • Fraud prevention and security needs
  • Accounting, tax, and legal obligations
  • The need to establish, exercise, or defend legal claims

When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain a copy of certain personal information
  • Withdraw consent where processing relies on consent
  • Object to or restrict certain processing
  • Opt out of marketing communications
  • Opt out of certain targeted advertising, sale, or sharing where applicable

These rights may be subject to applicable legal exceptions and limitations.

To submit a privacy request, contact:

support@petpovt.com

We may need to verify your identity before processing certain requests.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on your state and whether applicable legal thresholds are met, these rights may include access, correction, deletion, portability, and the ability to opt out of certain targeted advertising, sales, or sharing of personal information.

Where applicable, you may also have the right to appeal certain decisions concerning your privacy request.

14. Children’s Privacy

Our website and products are intended for adults purchasing household and pet products and are not directed toward children.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact us so that we can review the matter.

15. International Data Transfers

Our ecommerce, payment, fulfillment, shipping, analytics, and technology providers may operate in different countries or regions.

As a result, personal information may be processed or stored outside the jurisdiction where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

16. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

These third parties operate independently and may have their own privacy policies and security practices.

We are not responsible for the privacy or security practices of third-party websites or services that we do not control.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies, privacy practices, or applicable legal requirements.

When changes are made, the Last Updated date at the top of this page will be revised.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to exercise an applicable privacy right, please contact:

ELARION TRADE GROUP LLC
22483 HICKORY LN
BULLARD, TX 75757
United States

Email: support@petpovt.com